Refund policy
Sorry it didn't work out....
Rocky Mountain Vitality's 14-Day Return Policy
At Rocky Mountain Vitality, your satisfaction is our top priority. We understand that sometimes things don't work out, so we've made our return policy simple and hassle-free.
Return Eligibility:
- You can return any unopened product within 14 days of purchase for a full refund.
- Please note, for the safety of all our customers, we only accept returns of unopened products.
How to Initiate a Return:
- To start your return, please email us at sales@rockymountainvitality.com with your order details.
- Our friendly team will guide you through the process.
Return Postage:
- Return postage costs are the responsibility of the customer. We appreciate your understanding in this matter.
- For your protection, we recommend using a trackable shipping service.
Refunds:
- Upon receiving and inspecting the returned item, we will process your refund within 14 days.
- Refunds will be credited to the original form of payment.
- Please note, it may take several business days for the refund to appear on your credit card statement, depending on your bank.
Non-Refundable Charges:
- Please be aware that shipping and handling charges are non-refundable.
Return Packaging:
- When returning an item, please ensure it includes your full name, order number, and is carefully packaged.
Return Address: Please send your return to: Rocky Mountain Vitality, 16035 Table Mountain Parkway, Golden CO 80403
We value your trust in choosing Rocky Mountain Vitality for your supplement needs and are here to support you every step of the way.